Returns & Warranty

RETURNS

If you are not happy with your ordered products, please return them and we will either exchange them or give you your money back excluding postage costs. We will do our best to exchange items depending on stock availability. Previous purchases are not eligible exchange or returns.

Please notify us within 72 hours of receipt of goods if you would like to return your order. Send an email to care@bsquareclocks.com. Include your order number in this email and notify us which goods you would like to exchange or return. Then return goods by registered or express post, postmarked within 7 days of receipt of the RA number to:

B SQUARE WOOD KRAFTS 

5, MAHADEVWADI,
B/H. SRINATHJI HAVELLI,
LAXMI NAGAR MAIN ROAD, MAVDI PLOT,
RAJKOT – 360004 – GUJARAT – INDIA

We recommend that all returns and exchanges be sent using a traceable carrier. B SQUARE® will not be held responsible for packages not received by us that were returned without a tracking number.

Goods returned without a requested RA number will not be approved for exchange or refund. Customized products, Product without Tags will not be eligible for exchange/return.

To exchange sale items simply return them to us in their original condition with the original invoice as proof of purchase. Please use the enclosed returns form to tell us why you are returning the goods and quote your RA number. Return postage/shipping is at the expense of the buyer.

WARRANTY TERMS

B SQUARE WOOD KRAFTS warrants the workmanship and all parts of this product against manufacturing defects for a period of One (1) year from the date of original purchase.

Service within the warranty period is provided through a onetime “RETURN & EXCHANGE POLICY” - where the defective unit will be collected for repair or replacement by B SQUARE WOOD KRAFTS and redelivered to the customer. Postage charges applicable and will be bear by buyer.

This warranty is null and void if the unit or its component therein has been damaged or tampered with by improper handling, use or unauthorized repair. Repair or replacement under the warranty does not lead to any extension or renewal of the warranty period.

The warranty shall be effective only if the registration is done online within 30days of purchase.

B SQUARE® is a registered trademark of B SQUARE WOOD KRAFTS and reserves the right to refuse warranty service if the information given is not clear or incorrect & if not registered within the said period. For any disputes E & O.E subject to Rajkot jurisdiction. 

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